IS&T Field Support Analyst

Location:               Estevan, SK

Job Overview

Reporting to the Lead, IT Business & End User Services, the successful candidate will provide operational support to Kingston Midstream’s corporate, field and SCADA/ICS environments. This field support role will be exposed to all facets and functions of IT operations and will be responsible for supporting end user computing devices, meeting room technologies, Microsoft 365 services, servers, networks, IT security and field communications.

Position Responsibilities  

  • Develop and maintain credible and effective working relationships that demonstrate an understanding of business problems, IT strategies, issues and priorities
  • Install, configure, maintain, troubleshoot and support desktop hardware, software and critical technology including field communications
  • Perform on-site and/or remote analysis, diagnosis, and resolution of complex technology problems; recommend and implement corrective solutions
  • Administer and provide support to Microsoft 365 services, including SharePoint, Teams and InTune
  • Partner with the Infrastructure, Control Center Operations and vendors to support SCADA/ICS Environment
  • Provide IT training to end-users; ensure successful use of IT equipment
  • Create and/or facilitate documenting business/technical processes and support documentation
  • Follow and promote IT standards, policies and procedures
  • Support critical services through 24×7 on-call rotation
  • Travel to field sites within SE Saskatchewan and Manitoba, including remote rural field sites and SCADA/ICS environments

 Skills and Qualifications

  • Post-secondary degree or diploma in Computer Science or related IT discipline
  • Minimum 10 years of industry experience in IT Systems, support, deployment, and associated functions
  • Proven client computing experience, including desktops, laptops, tablets, multifunction devices
  • Working knowledge of Microsoft 365 with a focus on SharePoint Online, Teams, and OneDrive
  • Working knowledge of networking concepts, protocols and services including routing, switching, TCP/IP, MPLS, VLAN, DNS, DHCP, VPN
  • Experience supporting field operations, specifically PLC, SCADA/ICS, radio and wireless communications
  • Proven experience documenting business requirements, system design, test cases, production changes, along with developing end-user training and reference materials
  • Effective verbal and written communicator; with the ability to communicate with individuals at all levels of technical and non-technical skills
  • Works well under pressure, time constraints with the ability to prioritize competing priorities
  • Demonstrated ability to self-manage, self-motivate with eagerness to learn
  • Thrive working in a high performing, team-oriented, dynamic and evolving IT team environment
  • Possess valid drivers’ license and a clean drivers’ abstract

Note: Candidates must be legally entitled to work in Canada without sponsorship

We thank all interested candidates; however, only qualified candidates will be contacted, please submit your resume using the form on this page.